Support Common Problems With Outgoing Email

Here below are what we find to be the most common issues without outgoing mail.

If you're having problems sending email from an email client like MS Outlook the first step in understanding where the problem lies is to test the incoming and outgoing email server on your account. You can do this by logging into squirrelmail for any account giving problems.

With the squirrelmail web based email interface you are accessing the contents of your mailbox directly on our web server. You can test if the email server (part of your hosting account) is functioning correctly by logging in to squirrelmail and testing the incoming mail server (used for receiving emails) and the outgoing mail server (used for sending emails). When logged into squirrelmail, send a test email from another account, if your test mesage is received the incoming mail server is functioning properly. Compose an outgoing message in squirrelmail and send it to another email account. If it goes out your outgoing mail server is also functioning properly.

If your email does not function using squirrelmail contact us for support.

Otherwise read below and check the items outlined.

1. In MS Outlook & MS Outlook Express, check the box that says "My Outgoing Mail server requires Authentication" under the servers tab in the properties of your Mail account. This is a security measure which ensures that outgoing email is truly coming for your account it prevents spammers from accessing your email account and sending mail from your mail server, by requiring a login and password (same as for your incoming mail server).

2. If your email client (e.g. MS Outlook or Outlook Express) cannot connect to your SMTP (outgoing mail) server, the problem is most likely that the ISP (your cable internet provider, DSL internet provider or dial up internet provider) that you are using to connect to the Internet won't allow you to connect to an SMTP server on any network except their own (they are blocking transmissions on port 25). Most ISP's do this to prevent their users from sending junk email through their networks. You’ll need to contact your personal ISP (cable, DSl or dial up) and ask them what there outgoing mail server is and how you can use it.

You may also try configuring your email client (e.g. MS Outlook or Outlook Express) to an alternative port using Port 587 for sending authenticated outgoing email in the event your ISP currently blocks port 25.

3. Have you recently installed updates for Outlook, windows, or a personal firewall? You should confirm that your firewall software is not preventing Outlook from connecting to the Internet. If you use Anti virus software to scan out going email, verify that is not blocked as well. You may also disable the scanning of outgoing mail it is not necessary.

If you find any errors in this explanation or have further questions please let us know using this link 1 Sky Media.

 

 

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